Frequently asked questions

Answers about the registration process

How do I register?

Simply click on Registration and register with the corresponding data.
Then you can activate yourself via the confirmation link sent by e-mail and off you go.
If you already have an account, click on Login above and log in.

Can I bid without registration?

No, this is not possible.
You must have an activated profile to participate in the auction. Please register here.

Answers to the auction and the bidding process

How do I know if I've been outbid?

When registering, you must enter a valid e-mail address. You will then be automatically informed as soon as you have been outbid. You can't change your e-mail-adress afterwards.

Who can see my data when bidding?

Data protection is important to us. Therefore, no one will publicly know your data or your name when bidding. Only the organizer has access to your data in order to be able to contact you when the bid is accepted. Under no circumstances will your data be passed on to third parties.

Who can I contact if I have questions about one of the auction candidates?

Please feel free to contact our contact persons by phone or e-mail at any time.

Frau Prior: +49 2992 9796707  or  +49 173 2786578  or   [email protected]

Herr Scharf: +49 173 9928653

Who should I contact if I have technical questions or problems?

During business hours you are welcome to contact the pro-bit advertising agency ([email protected]) by e-mail.

 

Or Christian Tschoepke, 0049 6361 3614  or. [email protected]

When does the auction end?

On 20.12. 2019, starting at 06 pm, the auction candidates will be phased out starting with catalogue number 1. Catalogue number 2 at 06:04 pm, catalogue number 3 at 06:08 pm and so on.

After the auction

Which bid decides the end of the auction?

The end of the auction of a particular horse is automatically extended by another 5 minutes after the last bid, i.e.: I bid at 18:12 pm on catalogue number 1, which would automatically expire at 18:15 pm. Now the end of the auction of catalogue number 1 is shifted by 5 minutes to 18:17 pm, and so on. The auction for the individual catalogue number ends as soon as no higher bid is placed in the corresponding period. The end of the auction for catalogue number 2 at 18:20 pm is not changed by this.

For example, how will I be informed about a surcharge?

Directly after the end of the auction of the respective horse, you will be notified by e-mail to the e-mail-address known to us.

How does the payment work?

We will contact you on Monday after the auction for invoicing and payment. You get a contract about the summary sum to pay and two Invoices.